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©2017 by LifeIllustrated.co.uk

You seem to have a question....hopefully we have the answer(s) below. If not please email us at info@lifeillustrated.co.uk and we'd be more than happy to help.
01. How are the illustrations created?

 

All of our illustrations are created digitally by hand using Adobe Illustrator. There are no magic buttons we press. Each line, shape, colour, and shade are carefully considered to create a truly bespoke artwork.

02. How do I supply my photos?

 

Once you have placed your order via PayPal if you are not auto directed please click the "Return to Life Illustrated". Please email your photos with your order number to info@lifeillustrated.co.uk

03. I have a physical printed photo can I send it?

Yes you can. If you send us you original photos we can scan them and send them back to you at no extra cost. Simply post it to Life Illustrated, 6 Station Road, Carshalton, Surrey, SM5 2LA

04. My photo is quite old and or black and white. Will this be ok?

 

Yes. We have worked with 40 year old photos and black and white photos too.

05. Is the quality of my photo good enough?
 

We can work from most photos but if you're unsure if it is good enough quality to work from then please just send it over to us to have a look at before you order. Email info@lifeillustrated.co.uk

You seem to have a question....hopefully we have the answer(s) below. If not please email us at info@lifeillustrated.co.uk and we'd be more than happy to help.

 

06. My photo is old and discoloured can it be used?
 

We will try where possible to colour correct the photo before working on it.

07. What are your turn around times?
 

We endeavour to have your illustration complete within 7 working days from receipt of your photo. You will then need to add a couple of days on for delivery. NB during busy/peak times we reserve the right to take longer processing your orders. 7 working days is just a guide timeline.

08. Where will you deliver to?
 

Delivery to mainland UK is free of charge. We will deliver overseas but only printed illustrations that are not in frames. This is due to the fragility of the frames and the cost implications. All framed illustrations are tracked.

09. What frames are supplied?
 

All our frames are White using FSC approved wood. All have a mount and come in A4 and A3 sizes.

10. How can I select my background colour?
 

As all illustrations are bespoke we will choose a background colour to suit your illustration. However, you will have the option to make changes to this once your proof is supplied.

11. Can I see my illustration before it is printed?
 

Yes. We always send a digital proof before sending your illustration to print. You can make changes to colours/tweaks at this point.

12. I want to buy a gift card can I personalise it?
 

Yes, you can email over a message to be put in the gift card.

13. Can you send the gift card direct to the recipient?
 

Yes, just send us an email with the intended recipients name and address and we'll send it direct to them.

14. Is there an extra cost for the gift card?
 

No, the gift card is free and comes in a lovely envelope perfect to hand straight to your loved one. You can see an example HERE.

15. Who owns the copyright of my image?
 

Life Illustrated owns copyright and reserves the right to use all images for promotional use online and in print. Unless otherwise specified by you this will be the case. If there is any reason you do not wish your illustration to NOT be used then please let us know.

16. I ordered but want to add more people/background detail?
 

If you have ordered but now want to add more people or background detail you can place you order HERE.

 

17. I have had the proof back but don't like the photo I selected, can I have another illustration created?
 

Due to the bespoke nature of creating each illustration considerable amount of time is spent on each. Once you have provided your photo and work commences you are agreeing to our terms of use which you can read in full HERE.